Refund policy

Effective August 2026. Fernbrook Health Partners, Inc., 1201 Orange Street, Suite 610, Wilmington, DE 19801.

Scope

This policy covers orders for Brain Savior placed on brainysavior.com and fulfilled by Fernbrook Health Partners, Inc.. It does not cover product obtained from any other seller, marketplace listing or reseller, because we have no record of those transactions and cannot verify the lot.

The refund window

You may request a full refund of the purchase price within 180 calendar days of the delivery date recorded by the carrier. Requests received after day 180 are considered case by case and we will tell you plainly if the answer is no.

What is refunded

The refund covers the amount paid for product. Shipping charges paid on the two-bottle package are not refunded because that amount was paid to the carrier for a service that was performed. Bonus digital guides are not clawed back and remain yours.

How to request one

Write to [email protected] from the email address on the order, or call +1 (302) 588-4176 during business hours. Include the order number if you have it. We reply within one business day with confirmation and, where a physical return is required, the return address and instructions.

Returns of product

In most cases we do not require unused bottles to be returned. Where we do ask, the return address is 2 Reads Way, Suite 118, New Castle, DE 19720, and returns should only be sent after you receive confirmation so the parcel can be matched to your order. Return postage is at your cost unless the item was damaged, incorrect or defective.

Timing of the refund

Approved refunds are issued to the original payment method within five business days of confirmation. Your bank or card issuer may take a further three to five days to display the credit. We cannot refund to a different card or account.

Limits

One refunded order per household or payment instrument. Repeated purchase and refund cycles, and orders we believe to be for resale, may be declined. Chargebacks filed without contacting us first slow the process for everyone and we would rather you emailed.

Damaged, incorrect or lost parcels

Photograph damaged parcels before unpacking further and email the images. Damaged, incorrect or lost shipments are replaced at our cost, or refunded if you prefer. See the delivery and returns page for the tracing process.

Questions about this document go to [email protected] or +1 (302) 588-4176.